JZ77 Privacy Policy — Your Data, Your Rights

JZ77 is an online betting and gaming platform operating at jz77.biz, serving players across Pakistan. JZ77 is the data controller for all personal information collected through the platform. This means JZ77 decides what data is collected, why it is collected, and how it is handled. This Privacy Policy covers all personal data collected through jz77.biz, the JZ77 mobile browser interface, live chat, email correspondence with our support team, and any other service operated under the JZ77 brand.

JZ77 takes its data protection obligations seriously. We operate in an industry where identity verification and financial compliance are necessary legal obligations, and we understand that this means we ask you for more personal information than a typical website might. This policy is our commitment to being transparent about exactly what that data is, why we need it, and how we protect it. If you have questions about any part of this policy, our support team is available 24/7 via live chat.

JZ77 collects the following categories of personal data. We only collect what is genuinely necessary — no more.

JZ77 collects personal data through the following channels:

• Direct submission: Information you provide during registration, KYC verification, live chat, email, and when filling in any form on the JZ77 platform.
• Automated collection: Technical and usage data collected automatically when you visit jz77.biz, through cookies, server logs, and similar technologies. See Section 8 for details on cookies.
• Payment processors: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card, the relevant payment processor confirms transaction details (amount, timestamp, partial account reference) to JZ77 for reconciliation.
• Identity verification providers: When JZ77 requires enhanced KYC, we may use a licensed third-party identity verification service to cross-reference the documents you submit. That service returns a verified/not-verified outcome to JZ77 along with any mandatory compliance data.
• Fraud prevention tools: JZ77 uses risk-scoring tools that analyse device fingerprints, login patterns, and transaction behaviour to detect suspicious activity. These tools process behavioural data automatically.

JZ77 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is not listed here without first seeking your consent.

• Account creation and management: To create and maintain your JZ77 account, verify your identity, and ensure you can access all platform features.
• Service delivery: To process your bets, settle your winnings in PKR, process deposits via Easypaisa or JazzCash, and provide access to all JZ77 products including PSL betting, cricket betting, esports, jackpot slots, and Ludo games.
• Regulatory compliance: To fulfil our legal obligations including anti-money laundering (AML) checks, age verification, Know Your Customer (KYC) requirements, and financial record-keeping.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats.
• Responsible gaming: To monitor gaming behaviour patterns that may indicate problem gambling, enforce player-set limits, and comply with responsible gaming obligations.
• Platform improvement: To analyse how players use JZ77, identify technical issues, and develop new features that better serve Pakistani users.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service using anonymised review of support interactions.
• Marketing communications: To send you promotional emails, PSL betting offers, or platform updates — but only if you have opted in to receive them and have not subsequently opted out.

JZ77 processes personal data only where it has a valid legal basis for doing so. The legal bases JZ77 relies on are:

• Contractual necessity: Processing required to fulfil our contract with you — i.e., to operate your JZ77 account, accept bets, process deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable law, including AML regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: For marketing communications and optional cookies. You can withdraw consent at any time through your account settings or by contacting support.

JZ77 does not sell personal data to third parties. We share data only with the categories of recipient listed below, and only to the extent necessary for them to perform their specific role:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and Visa/Mastercard acquiring banks. These parties receive the transaction data necessary to process your PKR deposits and withdrawals. All are bound by PCI-DSS and applicable financial regulations.
• Identity verification providers: Licensed KYC service providers who verify the identity documents submitted during enhanced verification. These providers return only verification outcomes and mandatory compliance data to JZ77.
• Fraud and security services: Third-party risk management providers who help JZ77 detect and prevent fraudulent activity. These providers process behavioural and technical data under strict data processing agreements.
• Game content providers: Software studios such as Pragmatic Play, NetEnt, and Microgaming receive anonymised session data required to operate the game engines on the JZ77 platform. They do not receive personally identifiable information.
• Customer support tools: Live chat and ticketing platform providers who process support conversation data to enable our support team to assist you.
• Legal and regulatory authorities: If required by law, court order, or legitimate regulatory request, JZ77 will disclose personal data to the relevant authority. JZ77 will notify you of such disclosures where legally permitted to do so.

All financial transactions on JZ77 are denominated in Pakistani Rupees (PKR). JZ77 processes payments via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard. Here is how we handle payment data specifically:

• Card data: Full card numbers are never stored by JZ77. Card payments are processed by PCI-DSS certified payment processors. JZ77 retains only a masked card reference (card type and last four digits) for your records and dispute resolution.
• Mobile wallet data: Easypaisa and JazzCash mobile numbers are stored as registered payment methods linked to your JZ77 account. They are used exclusively to process deposits and withdrawals and to match transactions to your account.
• Transaction records: JZ77 maintains a full PKR transaction history for every account. This includes deposit amounts, withdrawal amounts, timestamps, payment methods, and transaction reference numbers. These records are kept for the duration required by applicable financial regulations.
• AML monitoring: JZ77 is required to monitor transactions for indicators of money laundering. Unusual transaction patterns may trigger a review. JZ77 may request additional documentation in connection with such reviews and may temporarily place a hold on withdrawals pending the outcome.

JZ77 uses cookies and similar technologies to operate the platform, analyse usage, and (where you have consented) personalise your experience. Below are the types of cookies used on jz77.biz:

You can manage your cookie preferences at any time through your JZ77 account settings. Blocking essential cookies may impair the functionality of the platform.

JZ77 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your JZ77 account being open and active.
• Transaction and financial records: Retained for a minimum of 5 years after the transaction date in accordance with financial record-keeping obligations. This period may be extended if a transaction is subject to an ongoing review or legal dispute.
• KYC and identity verification documents: Retained for 5 years after account closure or after the end of the customer relationship, whichever is later.
• Support communications: Retained for 3 years after the support interaction, to enable JZ77 to reference prior support history in the event of a repeat issue or dispute.
• Technical logs: IP logs and session data are retained for 12 months for security and fraud detection purposes.
• Closed account data: After an account is closed, data not subject to mandatory retention periods is deleted or anonymised within 90 days.

JZ77 implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure:

• Encryption in transit: All data transmitted between your device and jz77.biz is protected by TLS 1.2 or TLS 1.3 encryption. No personal or payment data is transmitted over unencrypted connections.
• Encryption at rest: Sensitive personal data stored on JZ77 servers — including identity documents submitted for KYC — is encrypted at rest using industry-standard AES-256 encryption.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. All staff access to personal data is individually authenticated, logged, and subject to regular audit.
• Password security: Account passwords are stored as salted hashes — JZ77 never stores plain-text passwords and cannot retrieve your password if you forget it. Use the "Forgot Password" function to reset.
• Penetration testing: JZ77 conducts regular penetration tests conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Data breach response: In the event of a data breach affecting player personal data, JZ77 will notify affected players promptly and will take immediate steps to contain and remediate the breach.

While JZ77 takes all reasonable steps to protect your data, no platform can guarantee absolute security. You play an important role too — please use a strong, unique password for your JZ77 account and do not share it with anyone.

As a JZ77 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or at support@jz77.biz:

• Access: You can request a copy of all personal data JZ77 holds about you. JZ77 will provide this within 30 days of a verified request.
• Rectification: If any personal data JZ77 holds about you is inaccurate or incomplete, you can request that we correct it. Basic account details can be updated directly in your account settings.
• Erasure: You can request deletion of your personal data. Note that JZ77 cannot delete data that it is legally required to retain, such as financial records and KYC documents. After erasure, your account will be closed.
• Restriction: In certain circumstances you can request that JZ77 restrict processing of your data while a concern is being investigated.
• Portability: You can request a machine-readable copy of your personal data for transfer to another service.
• Object: You can object to processing based on legitimate interests, including direct marketing at any time.
• Withdraw consent: Where JZ77 processes data on the basis of consent (marketing emails, optional cookies), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

JZ77 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and we conduct verification checks to confirm eligibility.

If JZ77 discovers or is notified that an account has been opened by, or used by, someone under 18, we will immediately suspend the account, void any bets placed, and return deposited funds to the source payment method. All personal data associated with that account will be deleted as soon as any mandatory compliance obligations have been fulfilled.

If you are a parent or guardian and believe a minor has accessed JZ77 using your details or their own, please contact us immediately at support@jz77.biz so that we can take prompt action.

JZ77 will only send you marketing communications — including PSL betting offers, jackpot slot promotions, and bonus notifications — if you have opted in to receive them during registration or in your account settings.

You can withdraw your marketing consent and unsubscribe from all JZ77 marketing communications at any time by:

• Updating your communication preferences in your JZ77 account settings
• Clicking the unsubscribe link in any JZ77 marketing email
• Contacting our support team via live chat or at support@jz77.biz

Note that withdrawing marketing consent does not affect transactional communications, which JZ77 sends regardless of marketing preference. Transactional communications include deposit confirmations, withdrawal notifications, account security alerts, and required legal or policy update notices.

JZ77 reviews this Privacy Policy regularly and updates it when necessary to reflect changes in how we handle data, changes in applicable law, or the introduction of new platform features. The effective date at the top of this page reflects the date of the most recent update.

When changes are material — meaning they meaningfully affect your rights or how we use your data — JZ77 will notify registered players via email or in-platform notification at least 7 days before the updated policy takes effect. For minor changes such as clarifications or formatting corrections, no advance notice will be sent but the updated policy will be available immediately on this page.

Your continued use of the JZ77 platform after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not accept the updated terms, you should close your account before the update takes effect.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how JZ77 has handled your personal data, please get in touch with us:

• Live Chat: Available 24/7 from within your JZ77 account. For urgent privacy concerns, live chat is the fastest way to reach us.
• Email: support@jz77.biz — responses to privacy queries within 48 hours.

JZ77 commits to responding to all data rights requests within 30 days. If we cannot fulfil a request within that timeframe — for example, because additional verification is needed — we will notify you within the 30-day window and explain the reason for the delay.

For additional information about your rights as a Pakistani player, or about how JZ77 processes your data, please also refer to our Terms and Conditions and our Responsible Gaming page.